THUR 02/12/26
cleaned bath and vacuumed, mopped housewide floors
Organized new/waiting quickbooks work.
When checking that workstation imaging routines were intact, noticed an ongoing issue with MACRIUM license not “sticking” and had to go through software license “transfer” to get the software to run. This has been going on for a year or so. Can never get license to stick on one machine.
Made specific note to contact MACRIUM support to discuss licensing issue
Ran JOEL workstation imaging routine for all drives
Logged on to MACRIUM account portal to review our 5 licenses and what machines had been assigned each of the individual licenses.
Opened ticket with MACRIUM support for assistance with persistent licensing issues
Several hours working with MACRIUM support open ticket after discovering that the software licensing issue is 100% tied to my use of a VPN and my daily habit of changing VPN severs many times throughout the day. Isolated problem by simply correcting MACRIUM license issue, running missed daily incremental images and then exciting MACRIUM completely. When I intentionally changed VPN servers and then went to start MACRIUM again, I once more received the “Transfer License to this Computer” message which isolates the issue being on Macrium’s side and a too aggressive NIC/VPN tunnel change process.
Scanned and emailed PDF binder to CLYLE at TGS for single new work invoice
Resolved Macrium Reflect licensing issue after several hours research and dialogue with Macrium support staff. Issue was Reflect pulling the MAC address from the workstation’s VPN tunnel (which changes servers several time a day) instead of pulling the MAC address from the hardware NIC/Ethernet adapter used daily on the machine. The solution involved identifying the machine’s primary ethernet adapter MAC address and then using an elevated terminal command to write explicit instructions to registry that bind the Macrium Reflect process to the physical NIC and not the VPN tunnel. Shwew.
